Delivery Information

We endeavour to process all Orders within 48 hours. We will also send your Order by next day guaranteed delivery if requested so to do and upon payment of the additional cost.

All Shipping costs quoted for Jewellery are for Special Delivery Next Day Service.

All our jewellery comes in a attractive Gift Box.

Please Note: For high value items, we request that the delivery address is THE SAME as your billing address, in the interests of ensuring your product gets to you safely and securely. We apologise for any convenience this may cause, but we feel it is a necessary step to ensure you receive the best customer experience possible from us.

Postage

  • Goods will be shipped once payment is cleared and we ship goods six days a week wherever possible.
  • Special Delivery: £8.45 (for items under £500, UK only)
  • Special Delivery: £9.45 (for items over £500, and under £1000, UK only)
  • Special Delivery: £11.45 (for items over £1000 and under £2500, UK only)
  • European International Signed For: £15.00 (for items under £250)
  • European International Signed For (DHL): £50.00 (for items over £250, and under £2500)
  • USA. £40.00 (For items under £500)
  • USA. £60.00 (For items over £500, and under £2500)
  • Rest Of World, , Australia & New Zealand: £60.00 (for items under £500)
  • Rest Of World, USA, Australia & New Zealand: £85.00. (for items over £500 and under £2500)

 

Delivery

While we take great care to package all orders to prevent damage during transport, sometimes accidents can occur which are out of our control. Pawn Broker Gold will not be held personally responsible for any loss or damages resulting from transportation of purchased items, such damage is the responsibility of Royal Mail or the nominated delivery agent.

All packages sent include insurance up to a maximum of £2500. Should your package become lost or suffer damage during transit, please contact us to arrange an insurance claim with Royal Mail or the nominated delivery agent.

If your item was damaged in transit, we will require you to send us the original items purchased in its original packaging. By providing the damaged items, we will have clear proof the item was damaged in transit and this will ensure your claim is able to proceed.

If your item never arrived, please contact us once 14 days has passed since the date of purchase. We will use your consignment number to check the package location with Royal Mail or the nominated delivery agent. In the event the item is delayed in transit, we will notify you of this. If Royal Mail or the nominated delivery agent declares your item missing, or 30 days has passed since purchase and your item still has not arrived, we can lodge a claim with these companies to recover the value of your purchased items.

Payment of insurance claims are solely at the discretion of Royal Mail or the nominated delivery agent and their insurance provider(s). Pawn Broker Gold is not liable for any insurance claims or benefits.

Following an insurance claim through Royal Mail or the nominated delivery agent, once we receive the compensation payment for your lost or damaged items we will forward this payment directly to you.

We endeavour to process all Orders on the the day of receipt but in any event within Forty Eight hours where possible.

We must point out that all Items on our Website are also for sale in the Shop and, although the Site is updated regularly, we cannot be responsible should the Item you choose be sold already. We may, however, be able to offer a very close alternative.

Please Note: For high value items, we request that the delivery address is THE SAME as your billing address, in the interests of ensuring your product gets to you safely and securely. We apologise for any convenience this may cause, but we feel it is a necessary step to ensure you receive the best customer experience possible from us.

 

Prices

A Post /Packaging charge is added to each sale in line with the rates indicated under POSTAGE. We try, constantly, to ensure that the rates shown are updated to keep them in line with published rates and costs. Whilst we endeavour to ensure that all prices on our Web Page are correct, errors may, from time to time, occur. In the event of an error in pricing, we reserve the right to offer you the item at the correct price or if this is not acceptable to refund in full.